The Service department offers the following:
Contact Telog at firstname.lastname@example.org or phone: 585.742.3000 to obtain an RA (Return Authorization) Number prior to returning any equipment for service. When emailing, please include the following:
Your name/company name/phone number/email
- Type of recorder(s)/unit(s)
S/N for each unit being sent in
Problems being seen with each unit
Bill to/Ship to addresses
All Warranty Repairs
No charge for all repairs covered under warranty.
NIST-traceable, certificate. Charges apply.
Evaluation of equipment. Charges apply.
R-21xx & xxx-31 Series:
This includes new batteries, minor repair to circuit boards,
factory testing and re-calibration. Fee includes non-warranty
evaluation fee. If a major repair is required, the Service Department
will quote the major repair costs prior to performing that service.
RS-33xx, Ru-33 & R-33xx Series
This includes minor repair to circuit boards,
factory testing and re-calibration. Fee includes non-warranty evaluation
fee. If a major repair is required, the Service Department will quote
the major repair costs prior to performing that service.
On-Site Training/Technical Services
Available on a per day basis
Cleaning Certificate Policy
Before they can be serviced, Telog products exposed to any known or
potential health hazards must be cleaned and disinfected. The
contaminants may be biological, organic, inorganic or radioactive and
need to be removed by the user.
When service is required, either at the user's facility or at Telog
Instruments, please take the following steps to insure the safety of our
- Remove the Telog product from the contaminated materials and then thoroughly clean all contaminants from the products.
- Disinfect or decontaminate all exposed surfaces with an effective
solvent or disinfectant for the particular contaminates. Since the user
is familiar with the nature of the contamination, the user is expected
to use the appropriate materials and procedures for decontamination.
Allow the product to air dry.
- The user shall take normal precautions to prevent radioactive
contamination and must use appropriate decontamination procedures should
exposure occur. If exposure has occurred, the customer must certify
that decontamination has been accomplished and that no higher than twice
background level of radioactivity is detectable by survey equipment.
- Complete a Telog Cleaning Certificate and return it with the
product, along with an RMA# (see above) . If the product is to be serviced at the user's facility, keep
the certificate with the product. Copies of the Telog Cleaning
Certificate can be obtained by contacting Telog's customer service
department by phone at 585-742-3000 or by fax at 585-742-3006.