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Thursday, August 21, 2014

Service and Terms

ServiceTerms and Conditions

The Service department offers the following:

Request RA
Contact Telog at support@telog.com or phone: 585.742.3000 to obtain an RA (Return Authorization) Number prior to returning any equipment for service. When emailing, please include the following:
  • Your name/company name/phone number/email
  • Type of recorder(s)/unit(s)
  • S/N for each unit being sent in
  • Problems being seen with each unit
  • Bill to/Ship to addresses

All Warranty  Repairs
No charge for all repairs covered under warranty.

Calibration Certificate
NIST-traceable, certificate. Charges apply.

Non-Warranty Evaluation
Evaluation of equipment. Charges apply.

Non-Warranty Repairs
R-21xx & xxx-31 Series:
This includes new batteries, minor repair to circuit boards, factory testing and re-calibration. Fee includes non-warranty evaluation fee. If a major repair is required, the Service Department will quote the major repair costs prior to performing that service.

RS-33xx, Ru-33 & R-33xx Series
This includes minor repair to circuit boards, factory testing and re-calibration. Fee includes non-warranty evaluation fee. If a major repair is required, the Service Department will quote the major repair costs prior to performing that service.


On-Site Training/Technical Services
Available on a per day basis


Cleaning Certificate Policy
Before they can be serviced, Telog products exposed to any known or potential health hazards must be cleaned and disinfected. The contaminants may be biological, organic, inorganic or radioactive and need to be removed by the user.

When service is required, either at the user's facility or at Telog Instruments, please take the following steps to insure the safety of our service personnel.

  1. Remove the Telog product from the contaminated materials and then thoroughly clean all contaminants from the products. 
  2. Disinfect or decontaminate all exposed surfaces with an effective solvent or disinfectant for the particular contaminates. Since the user is familiar with the nature of the contamination, the user is expected to use the appropriate materials and procedures for decontamination. Allow the product to air dry.
  3. The user shall take normal precautions to prevent radioactive contamination and must use appropriate decontamination procedures should exposure occur. If exposure has occurred, the customer must certify that decontamination has been accomplished and that no higher than twice background level of radioactivity is detectable by survey equipment.
  4. Complete a Telog Cleaning Certificate and return it with the product, along with an RMA# (see above) . If the product is to be serviced at the user's facility, keep the certificate with the product. Copies of the Telog Cleaning Certificate can be obtained by contacting Telog's customer service department by phone at 585-742-3000 or by fax at 585-742-3006.